City will do a site inspection after water bill debacle

The notice sent to Alan Katz by the City of Joburg threatening to cut off his water supply.

 

The City of Joburg has moved promptly to undertake its own investigation and update resident Alan Katz on the progress of his water bill query.

This comes after Katz from Lyndhurst approached North Eastern Tribune about his dispute with the City regarding his water bill.

Katz told the newspaper that the City is charging him an enormous amount on his water bill while the cock on his meter is leaking. He said he reported this problem to the City but nothing was done to repair the meter; instead, the City continued billing him for the water that he never even used.

“The problem started in October and I have been trying to get them to come and fix the meter but they have never come. Instead, they are threatening to cut my water supply.

“I have been using a borehole ever since but the City has been charging me for the water lost from their leaking water meter,” he said.

Tribune has seen the email correspondence dating as far back as October with Katz requesting the City to come and repair the meter but to no avail. The City only agreed to visit and check the problem when the newspaper contacted them on 9 May. The City then responded to the query on 12 May.

City spokesperson Kgamanyane Maphologela said the City has conducted its initial investigation on the matter and will do a site inspection.

“We are constantly in contact with the customer and will give feedback as the matter is dealt with. The initial investigation shows that we would be required to go to go to the customer’s property and do a site inspection,” said Maphologela.

He explained that the billing unit will have to verify the water consumption charges already billed.

“Once we have received the site inspection report and the response from the billing unit, we will update the customer with further progress and the way forward,” said Maphologela.

Details: www.joburg.org.za

Read: Water Wednesday: Water, sanitation and hygiene awareness

Do you have a problem with your water or electricity bill? Tell us on the North Eastern Tribune Facebook page.

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