Family’s long wait for water finally over

Precious Moagi stands next to the damaged water meter with her son in Bramley View on East Road.

 

A Bramley View family’s misery of living without water for almost a month was finally put to rest on 7 July, thanks to North Eastern Tribune.

The family had been without running water since 12 June after Joburg Water allegedly damaged and then took out their water meter.

After a month-long battle of trying to get the utility to restore their water service, the family decided to contact the Tribune for assistance.

Relating family’s story to the paper, Precious Moagi, the daughter of Reuben Moagi who owns the house, said it had been a tough battle to get the City to reconnect their water supply and claimed that they were the only house without water in the area.

Read: Water Wednesday: Cape Town water usage is 119 million litres above the target

“The whole thing started on 12 June when the [Joburg Water] officials came to our house and [allegedly] broke the meter using stones and left because we had not yet paid for the services,” she said.

“As it was leaking, they then came back the following day to remove the meter leaving us without access to running water.”

The family had to wait until month end to get the money to pay for the reconnection.

Precious added, “Then on 26 June, I went to the Sandton municipal offices to make a payment and they sent me to the [city] council offices in Braamfontein and that’s where I made a payment of R2 500.

“They then lodged a request with Joburg Water to reconnect us to the system.”

Read: Bramley resident hit back at City Power

However, Joburg Water still did not connect the family’s water supply despite them going to the municipal offices in Sandton and Braamfontein to query it on numerous occasions.

Precious said this had been an expensive period for them as the family and their five had to pay about R300 a week to get water from Alexandra.

On 7 July, after the Tribune had contacted Joburg Water’s spokesperson, Eleanor Mavimbela, the meter was finally restored and the family now has water running. Mavimbela said she was not in the position at present to comment on the family’s allegations that Joburg Water officials had broken the meter.

Details: www.johannesburgwater.co.za

Was it necessary for Joburg Water to wait until North Eastern Tribune contacted them? Share your thoughts on the North Eastern Tribune Facebook page

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