The customer and trolley assistants at the Norwood Mall are still uncertain if they will still have jobs come 1 March.
This after Nogada Trolley and Customer Assistants, a company that claims to manage the parking area of the mall, issued the trolley assistants with termination notices effective the end of February. The company has apparently no formal agreement with the mall to manage the site.
In the notices, which the North Eastern Tribune has seen, the company claimed that the assistants were failing to execute their work. The company cited the workers’ unwillingness to increase their affiliation fee to Nogada, not reporting incidents, bad behaviour and also refusing to take instructions.
Most of these allegations were refuted by many patrons of the mall who have contacted the Tribune and some have posted their thoughts on the paper’s Facebook page.
Here’s what some community members had to say on Facebook:
When the Tribune visited the mall on 9 February, the management of the mall told the paper that they would have a meeting on 12 February to discuss the issue.
When we visited again on 13 February, a mall manager, only identifying himself as Willington, could not say what the outcome of the meeting was but referred us to his bosses who could not be reached for comment.
“From me, there’s nothing I can really tell you but I suggest you speak to Leila who is our retail manager,” said Willington.
“If Nogada does not want to tell you, there’s nothing really we can tell you as the management of the Norwood Mall.”
He added that there would be another meeting on 16 February with the Nogada management team.
According to the assistants, who spoke to the Tribune anonymously for fear of being targeted, they did not mind taking instructions from the mall’s management.
The assistants apparently pay up to R24 a day to Nogada to work at the mall and don’t earn a salary from the company. Their income is derived from tips from the mall’s customers.
They said they were not aware of the allegations made by Nogada but they would wait until the company’s management engaged them which is expected to be on 28 February, according to the notice.
One of the managers of Nogada, Riaan de Lange did not want to discuss the issue in the media saying it was a company matter.
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